When and how can organizational punishment stop unethical pro-organizational behaviors in hospitality?
نویسندگان
چکیده
How can hospitality employees be prevented from engaging in unethical behavior toward customers with the intention of helping their organization (i.e., displaying pro-organizational directed at customers, UPB-C)? Drawing on ethical decision-making (EDM) theory, we propose that organizational punishment for and service climate will jointly inhibit UPB-C via moral disengagement. We test our hypotheses across two studies. In Study 1, using a sample 122 frontline employees, find that, when both are higher, is lower. 2, replicate above findings two-wave panel data 191 who had roles industry, further indicate role disengagement explaining interactive effects UPB-C.
منابع مشابه
When Employees Do Bad Things for Good Reasons: Examining Unethical Pro-Organizational Behaviors
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ژورنال
عنوان ژورنال: International Journal of Hospitality Management
سال: 2021
ISSN: ['1873-4693', '0278-4319']
DOI: https://doi.org/10.1016/j.ijhm.2020.102811